Our Location

485 Grove Green Rd,

London, E114AA, United Kingdom

At Urban Styles, we are committed to providing a seamless shopping experience while ensuring that our policies comply with all applicable regulations, including the General Data Protection Regulation (GDPR) in the EU and relevant consumer protection laws in the US.

1. Delivery Policy

Shipping Locations
We currently ship to the UK, EU, USA, and Canada. If you are located outside of these regions and would like to place an order, please contact our customer service team for available options.

Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • Once processed, you will receive a shipping confirmation email with tracking details.

Delivery Times

  • Express Shipping: 12-16 business days
    Please note that delivery times may vary depending on your location and any potential delays with the carrier.

Shipping Costs

  • Shipping costs are calculated at checkout based on your selected shipping method and delivery location.
  • We occasionally offer free shipping promotions; please check our homepage or subscribe to our newsletter for updates.

Customs and Import Duties

  • For international orders, customs and import duties may apply. These charges are the responsibility of the customer and will not be covered by Urban Styles.
  • For more information on potential charges, please contact your local customs office.

Compliance Note:
Urban Styles complies with all relevant shipping and consumer protection regulations. We ensure that your delivery information is processed securely in accordance with GDPR and applicable data protection laws.

2. Return Policy

We want you to love your purchase. If you’re not completely satisfied, our return policy is designed to meet EU and US consumer protection standards.

Eligibility for Returns
To qualify for a return, items must:

  • Be in unused, unworn condition, with all original tags and packaging intact.
  • Be returned within 14 days of delivery for a full refund, or within 30 days for store credit or exchange.
  • Note: Customized or personalized items are non-returnable, except in cases of defect or error on our part.

How to Initiate a Return

  1. Contact our customer service at [email protected] with your order number and the reason for the return.
  2. Once approved, you will receive detailed return instructions and a return shipping label (if applicable).
  3. Ship the item back to us using the provided instructions.

Return Shipping Costs

  • If the return is due to our error or a defective item, we will cover the return shipping costs.
  • For all other returns, customers are responsible for the return shipping costs.

Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed back to your original payment method within 5-7 business days.

3. Exchanges

Exchanges are accepted within 30 days of delivery, provided the item meets the return conditions listed above. To process an exchange, please contact us at [email protected] to confirm item availability.

4. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Final sale or clearance items
  • Customized or personalized products (except in cases of defect or error on our part)

5. Data Protection and GDPR Compliance

  • Data Collection & Use: Any personal information you provide during the ordering or return process is collected solely for the purposes of processing your order, managing returns/exchanges, and improving our services.
  • Data Security: We adhere to GDPR and other applicable data protection laws by implementing robust security measures to safeguard your personal data.
  • Your Rights: You have the right to access, correct, or delete your personal data. For inquiries related to your data or to exercise these rights, please contact us at [email protected].
  • Consent: By placing an order with Urban Styles, you consent to our use of your data as described in our Privacy Policy.

6. Contact Information

For any delivery, return, or data protection-related inquiries, please contact us:

At Urban Styles, customer satisfaction is our top priority. We stand behind the quality of our premium leather goods and accessories. If you are not fully satisfied with your purchase, we’re here to help with a straightforward refund policy that complies with all applicable consumer protection laws.

1. Eligibility for Returns and Refunds

To qualify for a return or refund:

  • Return Period: Returns must be initiated within 30 days of purchase.
  • Condition: Items must be unused, in the same condition as received, and in the original packaging.
  • Proof of Purchase: Please provide a receipt or other proof of purchase with your refund request.
  • Note: Due to the unique nature of custom or personalized items, these are non-returnable and non-refundable unless they arrive damaged or defective.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards
  • Final sale items
  • Custom-made or personalized products (unless the product arrives damaged or defective)

3. Refund Process

  • If your return is approved, we will process a refund to your original payment method within 7–10 business days.
  • Important: Original shipping fees are non-refundable.
  • Return Shipping Costs: You are responsible for covering the return shipping costs unless the return is due to an error on our part or a defective product.

4. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 7 days of receiving your order at [email protected] with your order number and photos documenting the damage or defect.
  • We will arrange for a replacement or a full refund, including any shipping costs, based on your preference.

5. Exchanges

  • We do not offer direct exchanges. To exchange an item, please initiate a return for a refund and place a new order for the desired item.

6. Late or Missing Refunds

If you haven’t received your refund after the stated processing period:

  • Check with your bank or credit card provider, as processing times can vary.
  • Contact us at [email protected] for further assistance.

7. How to Initiate a Return

  • To start a return, please email us at [email protected] with your order details, the reason for the return, and any supporting documentation.
  • We will provide you with detailed return instructions to ensure a smooth process.

8. Data Protection and Compliance

  • Data Use: Any personal information provided during the refund process is used solely for processing your refund and for internal record keeping.
  • GDPR and Consumer Rights: We adhere strictly to GDPR and other applicable data protection laws. You have the right to access, correct, or delete your personal data as outlined in our Privacy Policy.
  • Consumer Protection: Our refund policy complies with relevant EU and US consumer protection laws, ensuring you receive clear and fair treatment throughout the return process.

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