At Urban Styles, customer satisfaction is our top priority. We stand behind the quality of our premium leather goods and accessories. If you are not fully satisfied with your purchase, we’re here to help with a straightforward refund policy.

1. Eligibility for Returns and Refunds
To qualify for a return or refund:

Return Period: Returns must be initiated within 30 days of purchase.
Condition: Items must be unused, in the same condition as received, and in the original packaging.
Proof of Purchase: Please provide a receipt or proof of purchase for any return or refund request.
Note: Due to the unique nature of custom or personalized items, these are non-returnable and non-refundable unless they arrive damaged or defective.

2. Non-Returnable Items
The following items are not eligible for return or refund:

Gift cards
Final sale items
Custom-made or personalized products

3. Refund Process
If your return is approved, we will process a refund to your original payment method within 7–10 business days. Please note:

Original shipping fees are non-refundable.
You will be responsible for covering the return shipping costs unless the return is due to an error on our part or a defective product.

4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving the order at [email protected] with your order number and photos of the damage. We will arrange for a replacement or a full refund, including shipping costs, based on your preference.

5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please initiate a return for a refund and place a new order for the desired item.

6. Late or Missing Refunds
If you haven’t received a refund after the stated processing period, please:

Check with your bank or credit card provider, as processing times vary.
Contact us at [email protected] for further assistance.

7. How to Initiate a Return
To start a return, please email us at [email protected] with your order details, reason for return, and any supporting documentation. We’ll guide you through the process and provide return instructions.

This Disclaimer Policy outlines important information regarding the use of the Urban Styles website (urbanstyles.shop), as well as our products and services. By accessing our website or purchasing our products, you agree to the terms of this policy. If you have any questions, please contact us at [email protected].

1. General Information Disclaimer
Urban Styles provides information on this website for general information purposes only. While we strive to keep information accurate and up-to-date, we make no representations or warranties, express or implied, regarding the accuracy, reliability, or completeness of any content on our website. Product images, descriptions, and prices are subject to change without notice.

2. Product Disclaimer
Urban Styles specializes in high-quality handmade leather goods crafted from natural and exotic leather. However, please note:

Natural Variation: Our products may feature natural variations in texture, color, and appearance, which are inherent to natural leather and are not considered defects.
Care and Maintenance: Leather products require specific care to maintain quality over time. We are not responsible for any damage due to improper care, exposure to extreme conditions, or regular wear and tear.
Product Use: By purchasing our products, customers agree to use them as intended and follow care guidelines provided by Urban Styles.

3. Limitation of Liability
To the fullest extent permitted by law, Urban Styles and its affiliates, officers, employees, and agents will not be liable for any damages, losses, or expenses (including, without limitation, direct, indirect, incidental, punitive, and consequential damages) arising from the use of, or inability to use, our website or products. This includes but is not limited to:

Damages from product misuse or improper handling.
Inaccuracies or typographical errors on the website.
Any interruptions, errors, viruses, or delays in service.

4. External Links Disclaimer
Our website may contain links to external websites for reference, convenience, or additional information. We are not responsible for the content, availability, or practices of these third-party websites. Access to any external websites is at the user's own risk, and we recommend reviewing the privacy policies of each site.

5. No Guarantee of Availability
Urban Styles cannot guarantee that our products will always be available or that our website will operate without interruptions or errors. In the event of any temporary or extended downtime, we aim to restore service as soon as possible but do not accept liability for any inconvenience or losses incurred.

6. Intellectual Property
All content on our website, including text, images, designs, and logos, is the intellectual property of Urban Styles or its licensors. Unauthorized use or reproduction of any content from urbanstyles.shop is strictly prohibited.

7. Policy Changes
Urban Styles reserves the right to update or modify this Disclaimer Policy at any time. Significant changes will be communicated on our website or through email notifications. By continuing to use our site after any changes, you accept the updated terms.

8. Contact Information
For questions or concerns about this Disclaimer Policy, please reach out to us:

Email: [email protected]
Address: 485 Grove Green Rd, London, E114AA,UK